Shaping the Future of Digital Commerce, One Experience at a Time

By blending strategy, data, design, and the latest technology, we craft seamless commerce experiences that captivate and engage – every customer, every channel, every moment.

WHAT WE DO

Strategy & growth

• Strategy & roadmap consulting
• Loyalty & growth strategy
• Omnichannel & KPI benchmarking
• Change management & operational excellence
• AI strategy in commerce
• Sustainable commerce strategy

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Experience & design

• Strategy & insights
• Design & UX
• CX assessment & optimisation
• Omnichannel experience
• User testing & feedback

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Platforms & Engineering

• Commerce & content platforms
• Cloud & system integration
• Service, mobile POS & OMS
• Mobile app solutions
• Performance & site optimisation
• AI & data engineering
• Assessment & advisory

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Architecture & processes

• IT & architecture
• Process design & optimisation
• IT roadmapping & strategy
• AI & automation
• IT organisation & capabilities
• DevOps & continuous delivery

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Data-driven Markting

• Advisory & strategy
• CDP, data & AI
• Marketing automation & campaign management
• Customer engagement & loyalty
• Content & experience management
• Marketing optimisation & performance

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Sustainability services

• Sustainable commerce strategy & CX
• Re-commerce
• Accessibility
• Transparency & traceability
• Inventory management & logistics
• Reducing digital footprints

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GANNI’s journey to omnichannel excellence

Explore how GANNI is redefining fashion retail with a pioneering digital strategy, integrating best-of-breed technologies for a market-leading omnichannel experience.

Matas lifts ad revenue by 57% with data-driven insights

By implementing an advanced attribution model, Matas can now directly link campaign interactions to in-store purchases, understanding the true value of its marketing efforts for better allocation of resources and optimised strategies.

Tailored solutions for every industry

We understand that every industry comes with its own unique set of challenges and opportunities. With deep experience supporting both B2B and B2C sectors, we know what it takes to drive real impact. No matter your business model or market, we tailor our approach to align with your industry needs and customer expectations.

See how we can make a difference in your industry:

Manufacturing

Wholesale

Food

Retail

Consumer brand

We work with market-leading tech partners

Get inspired by our work

FTZ accelerating in the commerce fast lane

Imerco’s journey to omnichannel excellence

Imerco's new e-commerce platform focuses on great shopping experience across channels. Read more about how Imerco has enhanced their customers' shopping experience

Building customer loyalty using first party data

By implementing a state-of-the-art marketing automation setup and activating first party data, we've helped Søstrene Grene personalise the customer journey, build customer loyalty and bring the unique brand experience to life in its new digital form.

AO’s 24/7/365 award-winning app

“Our warehouse is your warehouse”. Meet the app revolutionising construction wholesale in Denmark

Branded commerce

How do you translate the sensory experience of tasting into a digital experience? This was the design challenge that laid the foundation for the redesign of LAKRIDS BY BÜLOW's website, creating a new digital visual identity with smart UX design and strong brand features.

Plus Pack: Customer-First Digital Roadmap

Plus Pack wanted to increase market shares through better customer experiences. A better understanding of its customers was key to prioritising the right digital initiatives and to maximise return on investment.

News & insights

The Omnichannel Index 2024 is live

Get your copy of the Omnichannel Index 2024 – Europe’s biggest and most comprehensive omnichannel analysis, brought to you by IMPACT Commerce and Google.

Dagrofa Foodservice partners with IMPACT Commerce

Dagrofa Foodservice, a market leader in the Danish B2B food service sector, and IMPACT Commerce, have joined forces to drive an industry-leading digital transformation in the food service sector.

Choosing the right resale model for your brand

We’ve put together a comprehensive whitepaper to help guide you in choosing the right resale model for your brand – from selecting the ideal operational model and deciding which products to offer, to choosing the most effective technology and determining fair prices for both sellers and buyers. We’ve got you covered.

5 key learnings from leading omnichannel brands and retailers

We've asked eight people from leading brands in various sectors to share their insights on how to succeed in omnichannel commerce in 2024 and beyond.

Five strategies for B2B companies to get more value from their customer data

Explore five strategic approaches for B2B businesses to harness their customer data effectively, boosting profit margins and enhancing customer experiences.

JYSK partners with IMPACT Commerce for a complete omnichannel experience

We're partnering with JYSK to revamp its digital presence and create a seamless omnichannel experience by breathing new life into its online platform with a brand-new design.