Insights

Type

Crafting excellent user experiences: a guide to seamless design systems

Learn how a unified design system can provide a structured approach for a seamless and user-centric digital experience. Dive into essential considerations, experience principles, and practical tips for successful implementation

Navigating digital demands: Your guide to B2B commerce success

If you’re a B2B company navigating the realm of digital commerce, read on as Kasper Knudsen, Senior Client Director at IMPACT Commerce, guides you through the steps you need to follow to make your transformation a success.

7 ways AI revolutionises commerce and transforms customer experiences

From enriching product descriptions and enhancing customer experiences to automating inventory management and predictive insights – in this guide, we explore seven ways in which AI can supercharge your commerce setup.

6 tips for boosting your digital design process with AI

Uncover six ways in which digital designers can apply AI to optimise their workflows, automate manual tasks, and foster a better space for creativity – all while highlighting useful AI-powered programmes.

Five strategies for B2B companies to get more value from their customer data

Explore five strategic approaches for B2B businesses to harness their customer data effectively, boosting profit margins and enhancing customer experiences.

Sustainable Commerce: 3 approaches to retail success in 2024

Explore the three strategic approaches that brands and retailers can implement to achieve a more sustainable digital practice – without compromising profitability.

Developing a powerful loyalty programme in 9 steps

Empower your brand with a successful loyalty programme using our 9-step framework, designed to simplify the process of building lasting customer relations.

8 benefits of Integrating AI into Your PIM System

The key to successful AI implementation lies within your PIM system. Why? Because when it comes to AI, data is paramount. Discover eight benefits of using your PIM system as the foundation for AI.

Empowering product data: The dynamic duo of AI & PIM

Explore how the dynamic duo of AI and PIM can revolutionise your business. The twist? The article is written entirely by AI itself!

Unlocking the power of accessible digital solutions

Discover the immense benefits of website accessibility and how it can transform your business. Learn about common misconceptions, the legal landscape, and practical steps to create an inclusive website experience.

Here are the 4 biggest unified commerce mistakes B2B companies make

The demands of today’s business to business (B2B) buyers and their expectations of suppliers are changing – and growing. B2B companies are now expected to deliver a commerce experience that rivals B2C – more convenience, more personalisation and actively supporting the customer throughout the journey, whichever channel they meet and interact with a business on.

A new design system accelerates thansen’s digital experience

Business is at full speed with thansen, Denmark’s largest dealer of car equipment, spare parts and much more. But after many years of growth, the digital customer experience had become fragmented. Now, a new design system once again ensures a consistent user experience and a more scalable business setup for thansen.

THIS IS HOW RETAILERS SHOULD PREPARE TO WIN THE METAVERSE

The metaverse is hard to define and trickier to capture. But metaverse retail could be the next big thing if retailers use it right. This article explores the what’s, the why’s and the how’s of the metaverse and why it’s a must for retailers who want to excel in digital commerce and deliver excellent customer services.

Demystifying MACH – understand the acronym that will flex up your IT architecture

If you’re working in commerce, you’ll know that the speed of change is accelerating. That means businesses need to build and scale faster than ever before – which requires flexibility and agility, and lots of it.

RETAIL CHEAT SHEET: HOW TO TRANSFORM CUSTOMER EXPERIENCES IN RETAIL

Customer expectations for retailers are at an all-time high – and still climbing. But there’s one underrated area of opportunity that will make you stand out: Great customer experiences.

Five tips for creating remarkable customer-led retail experiences

Consumers have crystal clear (and increasingly sky-high) expectations of the service they receive from retailers.

GUIDE: THE BUSINESS BENEFITS OF GOING AGILE

Agile. It’s unlikely that you’ve made it all the way to 2022 without hearing the term. But that doesn’t mean you understand it. Or know how to implement it at your company. Read on to discover what agile is and how it could be the next big thing for your business.

Whitepaper: DIRECT TO CONSUMER

Here’s an honest take on the emerging D2C trend – including what your customers expect, what your business can gain and success stories from real-world D2C brands.