Customer Experiences that drive real results

We believe that customer experiences are more than just transactions. They are opportunities for businesses to connect with their customers.

At IMPACT Commerce, we combine innovative design with strategic insights to develop digital experiences that resonate with your customers and drive tangible business outcomes.

Whether you’re looking to refine your user journey, optimise your product’s performance or enhance your brand’s digital presence, we bring the expertise and tools to turn your vision into reality.

WE’RE NOT JUST PARTNERS – WE’RE YOUR CO-CREATORS

At the heart of all good product development processes are three pillars: human desirability, technical feasibility and business viability.

We believe that it’s the sum of these parts that creates a truly integrated product.

So, instead of relying on different partners for each of these demanding phases, we’re your 360-degree partner, gathering everything under one roof.

Our interdisciplinary teams possess the technical and practical expertise to tackle all your product-related tasks, answering every “why”, “if” and “but”, while ensuring faster go-live.

Before, during and after your product launches, you’ll know where to find us: right by your side.

SOLVING THE RIGHT PROBLEMS RIGHT

Why should your product be made? And what does the perfect user journey look like? We ask these – and many more – questions upfront and continually test evidence-based hypotheses so you can navigate the commercial course confidently and avoid surprises.

The following six areas of expertise enable us to deliver not just great experiences but exceptional products:

Strategy & insights

Understanding your users and their journey is the cornerstone of creating meaningful experiences. We dive deep into data to inform every decision, ensuring that your product not only meets but exceeds customer expectations.

Our services include:

User experience (UX) strategy
User research & personas
Behavioural analytics
Customer journey mapping & touchpoint analysis
Product vision & roadmap
Opportunity spaces

Design & UX

Design is where strategy meets creativity. We bring your vision to life with designs that are not only visually stunning but also intuitive and accessible.

Our services include:

Visual design & branding
Interaction/motion design
App design
Prototyping & wireframing
Design systems

CX assessment & optimisation

We meticulously audit and optimise every touchpoint to ensure your customers enjoy a seamless journey, whether online or offline.

Our services include:

Experience audits (web & mobile)
Accessibility & compliance audits (WCAG & ADA)
Inclusive design principles
User journey assessments
Conversion optimisation
A/B testing & multivariate testing
Baymard benchmark analysis
Design reviews
UX audit

Omnichannel experiences

In today’s digital landscape, customers expect a consistent experience across all touchpoints. We design and optimise omnichannel experiences that are cohesive, intuitive, and engaging.

Our services include:

Omnichannel assessment
Omnichannel experience design
In-store digital solutions
Mobile payment & loyalty integration

Sustainable commerce

We help you design and develop products that are not only efficient and effective but also responsible and sustainable.

Our services include:

Re-commerce
Sustainable UX & commerce
Ethical design
Accessibility
Process and order optimisation

Want to create customer experiences that move the needle?

Reach out to Martin. He’ll show you exactly why bringing design, UX, CX and strategy together is key to building experiences that connect with customers and drive the business forward.

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