Customer Experience

We believe that customer experiences are more than just transactions. They are opportunities for businesses to connect with their customers.
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Relationships and sustainable moments that leave a lasting impression

We are a customer experience agency with a design-thinking approach.
Our team of experts combine the best of insights, design, data and technology to tackle complex commerce challenges.

Areas of Expertise

STRATEGY & INNOVATION

We are thinkers and problem solvers using insights driven business development to create the right decisions and elevate the customer experience.

RE-COMMERCE
SUSTAINABLE UX & COMMERCE
ETHICAL DESIGN
ACCESSIBILITY
PROCESS AND ORDER OPTIMAZATION

OMNICHANNEL EXPERIENCES

We design world-class flagship stores, in-store experiences and services that embraces the entire journey.

CUSTOMER SERVICE DESIGN
COMMERCE & PRODUCT DESIGN
IN-STORE EXPERIENCES
MOBILE & APP DESIGN
SERVICE DESIGN
CLIENTELING
CUSTOMER JOURNEY AND TOUCH POINT MAPPING

BRAND EXPERIENCE

Design for brands. Design for audiences. We bridge business, brands and customers.

BRAND STRATEGY
BRAND EXPERIENCE DESIGN
DIGITAL DESIGN
DESIGN SYSTEMS
MOTION DESIGN AND CREATIVE TECH
DIGITAL CVI

LOYALTY & GROWTH

We make experiences and communities that attract, convert and retain customers.

LOYALTY CONCEPTS
CONVERSION RATE OPTIMIZATION
BAYMARD BENCHMARK ANALYSIS
UX AUDIT
ON-SITE SEARCH OPTIMIZATION
DESIGN REVIEWS

SUSTAINABLE COMMERCE

We believe commerce can do better – we help you do exactly that.

CUSTOMER SERVICE DESIGN
COMMERCE & PRODUCT DESIGN
IN-STORE EXPERIENCES
MOBILE & APP DESIGN
SERVICE DESIGN
CLIENTELING
CUSTOMER JOURNEY AND TOUCH POINT MAPPING

Highlighted cases

PLUS PACK

Montana Furniture

Rosendahl Group

AO

Bog & Idé

We are specialised in crafting omnichannel experiences, flagship stores and innovative digital products that shape the future of commerce.

Clients we have partnered with

Interested?
Find available CX positions in Impact

Working with customer insights has, in many ways, disrupted us in a very positive manner and has helped us understand where value is created and delivered according to our customers.