Responsibility
Commerce moves the world – and with that movement comes responsibility.
Honestly, we acknowledge the paradox; that commerce equals consumption, and that consumption, at its core, isn’t yet very sustainable.
But at IMPACT Commerce, we see this paradox as an invitation; a unique opportunity to reshape an industry where transformation is long overdue.
Today, providing responsible commerce solutions for your customers has become crucial for business – and it extends far beyond compliance.
That is why we want to take responsibility, lead change and believe that the next era of commerce is sustainable.
Responsibility is key to us
More than 86% of our team say it is important or even essential to them that IMPACT operates with consideration for people and planet.
That belief runs deep – in how we aim to show up as a workplace, how we operate and in how we work with our clients not least.
As a service company, we realise that our biggest impact is through our collaboration with others.
By helping our customers act responsibly, we want to ensure real and lasting change in commerce.
RESPONSIBILITY INTEGRATED INTO THE BUSINESS MODEL
Responsibility isn’t just a side project or an ambition – it’s part of our business model.
Through our Sustainability services, we help companies turn ambition into action and build responsibility into the way they do commerce.
Through the IMPACT Change Programme, we dedicate 5% of our annual profit to support innovative projects that can lead the way towards changing commerce for the better.
By investing in ideas and collaborations that push boundaries, we aim to inspire new solutions and set examples for how responsibility can drive real progress.
Driving the conversation forward
We believe that responsibility grows when it’s shared. That’s why we actively take part in shaping the agenda for responsible commerce through insights, reports and events.
As part of our Omnichannel Index that we did together with Google, responsibility metrics were a key category integrated into the evaluation of more than 300 brands and retailers across Europe.
During the last year we have also hosted events with over 700 participants on themes such as Sustainable UX, Accessibility, Product Transparency (Digital Product Passports) and Female Leadership in Tech and contributed to this agenda in collaboration with our community.
Responsibility starts at home
Change begins from within.
That’s why we take responsibility for how we work, the culture we build and the footprint we leave behind.
It’s not just about the solutions we create for others. It’s about how we live our values every day.
People first
At IMPACT, we want everyone to feel they belong.
Through our Diversity, Inclusion & Belonging Foundation and our Code of Conduct, we’re building a workplace where respect, openness and inclusion are part of everyday life – and every project.
Reducing our environmental footprint
Since our 2022 baseline, we’ve reduced our emissions by 25%.
Our latest climate accounting (2024) shows a total footprint of 1,942 tonnes CO₂e across Scopes 1–3.
We are nowhere near perfect, but we a moving in the right direction. We’re now running on renewable energy in our four largest offices, and from 2026–2028 we’ll go even further with focus areas including:
– Renewable energy in all locations
– Transport: Reduce emissions
– Pension schemes: How can we support sustainability
– Meals: Reduce emissions
– Purchasing policy: Reduce waste and emissions and support sustainability when possible
Knowing what matters most
We have completed our Double Materiality Assessment, guided by the CSRD, to identify our most significant risks and opportunities related to sustainability.
We involved stakeholders across our value chain, employees, customers, suppliers, and external experts, to ensure a broad perspective. These insights now form the foundation for our 2026–2028 business strategy.
Committed to UN Global Compact
To make sure we walk the talk and improve our own operations, we joined the UN Global Compact in 2024 to show our commitment.
Our work with sustainability through our customers is anchored in a strong focus on SDG 12: Responsible Consumption and Production, reflecting our ambition to make responsible practices part of everyday commerce.
We know we’re not perfect – and probably never will be – but we’re committed to improving step by step. Guided by the UN’s ten principles on human rights, labour, environment and anti-corruption we continue to improve and move in the right direction.
Here you can dive into our communication on progress report.
Want to know more?
If you are curious about our work with sustainability and responsible commerce, please reach out to Louise, she will tell you all about it.
