retail cheat sheet: TRANSFORMING CUSTOMER EXPERIENCES IN RETAIL
12. April 2022
Customer expectations for retailers are at an all-time high – and still climbing. But there’s one underrated area of opportunity that will make you stand out: Great customer experiences.
Think you’re already hitting that bar? Think again. While 80% of companies claim to provide a ‘super’ customer experience, only 8% of customers agree. That’s one gigantic gap between expectations and experience.
Use our guide to ‘transforming customer experiences in retail’ to discover the 14 customer-pleasing retail experiences you need to live up to and the capabilities needed to deliver on them; the technologies, store operations and organisational set-up.
That’s not all. We’re also including an ultimate one-page cheat sheet with every retail use case mapped out for you. That’s remarkable retail experiences, the easy way.
HOW DOES THE RETAIL CHEAT SHEET WORK?
It’s simple. We guide you through:
- Discovering the customer experience boosters you should be investing in, from both a business and a CX perspective.
- Highlighting the technologies and organisational set-up you need to enable them.
- Earning your customers’ trust and loyalty to keep them coming back.
Download retail cheat sheet