Partnership with Sitoo enables in-store innovation
17. December 2021
IMPACT is partnering up with industry-leading retail technology provider, Sitoo. Together, we share a vision of reimagining the in-store experience, by enabling retailers to deliver a best-in-class CX.
Customer expectations are skyrocketing. Flawless service across online and offline; unlimited options for deliveries, returns, and payments; self-service checkout in-store; knowledgeable retail staff; infinite inventory, and much more. The list of demands retailers face can feel endless.
Today, we’re announcing IMPACT is partnering with Sitoo – a global POS and unified commerce platform, and a key player in helping retailers meet ever-rising customer demands:
Sitoo is a world-class point of sale solution backed by a really clever unified commerce platform. They enable retailers to level up their in-store game as well as deliver an actual omnichannel experience. On top, their inventory management meets one of the most sought-after requests from the retailers we work with.
Sitoo is recognised in the latest Gartner® market guide for unified commerce platforms and is seeing great traction with more than 300 retailers, such as Highsnobiety, Baum und Pferdgarten, Georg Jensen, By Marlene Birger and Gina Tricot. Now, the platform is quickly gaining a foothold across the globe. That’s why the partnership with IMPACT comes at a great time for Sitoo:
We’re seeing great demand from retailers who want to engage with Sitoo as part of their retail transformation. Working in partnership with IMPACT allows us to bring our shared expertise and qualities to the table, helping more retailers achieve their full potential. That’s why we’re excited to have them on board as a Sitoo partner.
Redefining Point of Sale
At first glance, the most striking difference from traditional POS systems is that Sitoo is mobile-first, with an app for both Android and iOS. This means it works equally well on the counter, in the hands of retail staff, or even as part of a self-service checkout station.
Mobility is just the first trick up Sitoo’s sleeves. Underneath, the platform packs an ability to present both customer and product data in real-time, turning the point of sale into an intelligent point of service. And that’s where Sitoo’s real kicker lies:
There are so many opportunities for empowering retail staff today. Endless aisles, enhanced product information, and the ability to offer customers tailored recommendations based on their order history. All are features that are directly related to the retailer’s ability to upsell, cross-sell, and provide a superior customer experience.
Fulfilling the retail dream
Fulfilment is quickly becoming a key parameter for modern retailers. Faster than most retailers imagined, it has become an expectation to offer product pick-up in-store, endless aisles, digital returns in-store, or even the ability to ship digital orders from stores.
Retailers are doubling down on CX and using tech to help customers shop on their terms, wherever and whenever they want. Enhanced fulfilment options play a huge role in this.
Sitoo enables retailers to provide all the basic fulfilment options. But they also amplify cross-channel fulfilment by allowing store inventory to handle the online order fulfilment. Ultimately, they can help turn stores into fulfilment centers, which is one of the most rapidly rising trends in the retail market right now.
Furthermore, Sitoo gives retailers the power to manage prices and campaigns in real time. The campaign engine eliminates the need for store staff to manually enter discounts as everything can be automated from a central hub.
A large part of the key to Sitoo’s success is the fact that the company was born digital. The API-first, cloud-native SAAS (Software as a Service) product is easy to install for retail staff who can even maintain and upgrade the system themselves. But there is another important element in the story behind Sitoo:
“We have a genuine desire for rethinking retail. It’s at the very core of our business to take part in shaping the future of retail, and in this, we’ve found a very strong shared connection with IMPACT. Their dedicated focus on commerce in general and retail in particular is a powerful reflection of our own attention,”
Curious to learn more or discuss the future of in-store experiences?
Reach out to Anders for a chat on the evolving retail landscape.