& Consumer services
Getting physical and digital retail to a higher level takes courage. It takes courage to transform the entire business so that the end customer, rather than the sales channels, takes centre stage.
WHEN CHANNEL SYNERGY CREATES RESULTS
The battle for the last click is tough. Competition from international pure players means that the pressure on margins is constant. So how do you, as a retail company, prioritise your efforts to make the investment in digital commerce and marketing a profitable business and not just an expense?
In collaboration with IMPACT, we have created a complete omnichannel set-up with full integration between online retail and our shops. This benefits the customers, who can shop online regardless of whether they want the product sent to their home or to be collected in-shop.
We work with both traditional retailers and players within travel, insurance and tel-co. With a consumer-oriented approach, we resolve channel conflicts, create unique end-customer experiences and increase revenue. Shall we help you too?
do you want to know more?
If you’d like to know more about digital transformation in retail companies, please contact Troels Haugstrup, Business Consulting Director & Partner.