The biggest OMNICHANNEL EVENTS of 2026
Join our release events and be first to explore the insights from the Omnichannel Index 2026 – Europe’s most comprehensive omnichannel benchmark, developed in collaboration with Google.
Be among the first to explore the findings
Join our release events across the Nordics and be first to explore the findings from the Omnichannel Index 2026 – Europe’s most comprehensive omnichannel benchmark, developed by IMPACT in collaboration with Google.
Built on data from 370+ brands and retailers across six markets, this year’s index provides a clear and comparable view of how companies perform across the entire customer journey, highlighting performance gaps and the biggest opportunities to improve.
At the events, we’ll dive into the key insights, highlight the top-performing brands and share what the data reveals about where omnichannel leaders are investing and winning.
You’ll also hear directly from executives at GANT, Elkjøp, Pandora, Musti and more, sharing how they approach omnichannel in practice.
FOUR CITIES, FOUR EVENTS
Each event runs 10:00–16:30, bringing together commerce leaders, digital experts and leading brands for a day of insights and discussion. The full programme for each city will be revealed soon.
Insights from leading omnichannel brands
On stage, you’ll hear from CIOs, digital leaders and commercial executives from some of the top-performing brands in the Omnichannel Index. They will share how they approach omnichannel in practice – from building the right technology foundations to creating customer journeys that drive growth.
More speakers will be announced soon.
EUROPE’S LEADING OMNICHANNEL BENCHMARK
The Omnichannel Index 2026 is built on 27,000+ data points across 370+ brands in six European markets.
Through mystery shopping and data collection, we tested real customer journeys across 74 touchpoints – from online shopping and in-store experiences to customer service, website performance, email journeys and the use of AI across the buying journey.
The result is a benchmark revealing where the biggest performance gaps exist and which brands are setting the pace in omnichannel – including rankings across markets and industries, detailed discipline breakdowns, clear areas for improvement and the biggest strategic opportunities.
Sign up for early access to the Omnichannel Index 2026 and receive the complete benchmark as soon as it’s released.
Powered by leading partners
SECURE YOUR SPOT
*Please note that, due to high demand and limited capacity, a no-show fee of €199 will apply if you register for the event but do not attend. If you are no longer able to join, we kindly ask that you let us know in advance so we can offer your seat to someone else. To cancel your registration, please email info@impactcommerce.com.
As this event is in high demand, priority seating will be given to retailers and brands. Unfortunately, we are unable to guarantee seats for students and employees from other agencies.
