Omnichannel Assessment
by IMPACT Commerce

We evaluate your omnichannel performance across all touchpoints – from in-store experiences to digital interactions. Elevate your customer journey and set new industry standards.

In today’s interconnected retail environment, seamless integration across all customer touchpoints is not just an advantage—it’s a necessity. That’s where our Omnichannel Assessment comes into play.

Leveraging a comprehensive methodology that includes in-store mystery shopping, digital performance analysis of your company’s social media accounts and websites, and thorough desk research, we provide an in-depth overview and evaluation of your operations from every angle.


How do customers find you?


What is their experience comparing your offerings?


How smooth and satisfying is the buying process?


What support do you offer pre, during and post-purchase?


How do you ensure customers return?

Based on pre-defined criteria within each touchpoint that businesses should meet to deliver best-in-class omnichannel experiences, we assess the data to provide an outside-in, objective assessment of how your business performs.

Why do we do this? Because we want to lead the way in raising the bar and changing commerce for the better. 


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