Omnichannel Assessment
by IMPACT Commerce

We evaluate your omnichannel performance across all touchpoints – from in-store experiences to digital interactions. Elevate your customer journey and set new industry standards.

In today’s interconnected retail environment, seamless integration across all customer touchpoints is not just an advantage—it’s a necessity. That’s where our Omnichannel Assessment comes into play.

Leveraging a comprehensive methodology that includes in-store mystery shopping, digital performance analysis of your company’s social media accounts and websites, and thorough desk research, we provide an in-depth overview and evaluation of your operations from every angle.

#1
Awareness

How do customers find you?

#2
Evaluation

What is their experience comparing your offerings?

#3
Purchase

How smooth and satisfying is the buying process?

#4
Service

What support do you offer pre, during and post-purchase?

#5
Loyalty

How do you ensure customers return?

Based on pre-defined criteria within each touchpoint that businesses should meet to deliver best-in-class omnichannel experiences, we assess the data to provide an outside-in, objective assessment of how your business performs.

Why do we do this? Because we want to lead the way in raising the bar and changing commerce for the better. 

 

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